Contact Us

We're here to help with any questions, feedback, or issues you run into.

Email support

For any issues, questions, or support needs, please email us at support@pexelerate.com.

Response time

We typically respond to all inquiries within 7 business days. We're a small team and read every message personally, so thanks for your patience.

What to include

To help us help you faster, please include:

• Your macOS version and Mac model (Apple → About This Mac)
• The Lume Portfolio version you're using
• A short description of what you expected vs. what happened
• Screenshots, if applicable